Privacy & SMS Policy

Oudlash is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://oudlash.com/ including any other media form, media channel, mobile website, or mobile application related or connected. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register on the Site, place an order, or otherwise interact with our services.

b. Payment Information

We collect payment details such as credit card numbers, billing addresses, and other payment-related information when you make a purchase on our Site. This information is processed securely through trusted third-party payment processors.

c. Non-Personal Data

Information such as your IP address, browser type, operating system, and access times, which is collected automatically when you access the Site.

d. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other technologies to enhance your experience and gather information about how you interact with the Site.

2. How We Use Your Information

We use the information we collect about you to:

  • Fulfill and manage your orders, payments, and deliveries.

  • Provide customer support and respond to your inquiries.

  • Improve our website, products, and services.

  • Send you promotional emails, newsletters, and updates about our products and offers (with your consent).

  • Detect and prevent fraudulent transactions and other illegal activities.

  • Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We may share your information with:

a. Service Providers

Third-party vendors that help us operate our business, such as payment processors, shipping providers, and marketing partners.

b. Legal Obligations

We may disclose your information if required by law or if we believe it is necessary to protect our rights, comply with a judicial proceeding, or ensure the safety of our users.

c. Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission or storage of data is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Choices

a. Opt-Out of Communications

You can unsubscribe from our promotional emails by following the instructions in the emails. Please note that even after opting out, you may still receive non-promotional emails related to your orders or account.

b. Cookies

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the Site may not function properly without cookies.

6. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies when you visit them.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Sept 30, 2026." We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

SMS/Text Message Marketing

By providing your phone number and opting in to receive text messages from Oudlash, you consent to receive recurring marketing and promotional text messages from us, including promotions, product updates, special offers, and cart reminders. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the contact information provided on our website.

We may use cookies and similar technologies to collect information about your interactions with our website, including items placed in your shopping cart and when a shopping cart has been abandoned. This information may be used to determine when to send cart reminder messages by SMS.

We do not sell or share your SMS opt-in information, phone number, or consent status with third parties for their own marketing purposes. We may share this information with service providers that help us provide our messaging services, including messaging platforms, telecommunications providers, and other vendors necessary to deliver text messages. SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.