Shipping policy

Oudlash Shipping Policy

Thank you for visiting and shopping at Oudlash! The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

  • Standard Shipping: [3–5 business days] 

  • Expedited Shipping: [2 business days]

  • Overnight Shipping: [1 business day] 

Delivery delays can occasionally occur, especially during peak holiday seasons or due to carrier issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within [24 hours].

4. Customs, Duties, and Taxes

Oudlash is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

Oudlash is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. If you need assistance with this process or suspect your package is lost, please reach out to our customer service team.

6. International Shipping

We are proud to offer worldwide shipping! No matter where you are located, we can deliver Oudlash products directly to you. Please note that international shipping times may vary depending on the destination, and customers are responsible for any applicable customs, duties, or taxes upon arrival.

7. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. Oudlash is not responsible for orders shipped to an incorrect or undeliverable address provided by the customer. If you realize you have made an error, please email us immediately, and we will do our best to update it before the order is processed.

Contact Us

If you have any questions or concerns regarding your order's shipping status, please don't hesitate to reach out to us!

  • Email: customerservice@oudlash.com